Centerprise International

incorporating Scyron Limited Software House

I.T. / Sales Support Engineer

October 2010 – April 2014

Job Description

After Scyon was placed into administration, offeres were tendered to purchase the business as a going concern. Centerprise International made a successful offer and acquired Scyron in total. The senior management team was made redundant and the key design and support team remained.

I was responsible for Scyron’s customer sales and marketing support, researching and advising on marketing campaigns which includes strategic delivery and results for key strategic initiatives.

Role Responsibilities

  • Managed an external web development team to redesign our corporate & micro site and provided all copy following a full review of existing content which included Search Engine Optimisation.
  • Created & maintained the company’s blog, Twitter feed, Facebook pages & LinkedIn
  • Performed monthly reviews of google analytics information to gauge effectiveness of our newly created
  • Designed and project managed a corporate exhibition stand used at HOSDB, Security and Policing and the Anti- Terrorism Technical Support Unit exhibition for the last 4
  • Designed all marketing material (flyers, promotional merchandise, product directory etc.) including exhibition stand layout, design and technical
  • Advised the software development team of client feedback for features, updates and improvements to the company’s software
  • Conducted & developed hardware and software testing solutions and had authority for final signoff prior to going
  • Created all documentation including user manuals and training guides including writing, designing and presenting. This also included ISO documentation.
  • Managed customer relationships including support, training, pre and post sales
  • Carried out effective research and intelligence into competitor products and other
  • Managed daily activities with PR and actively sought appropriate PR
  • Developed partnerships and relationships with third parties including resellers and distributors. Identifying key marketing
  • Monitored and reporting to senior managers on the effectiveness of strategies/campaigns.

Specialities

  • 1st, 2nd and 3rd Line IT Support
  • Customer installations and roll out
  • Internal IT Support, Backups, Disaster Recovery
  • Technical Support – Windows / SQL Server
  • Windows Server Administration
  • Exhibition Stand Design
  • Writing & Development of software manuals
  • Software licence management
  • Executed successful website marketing
  • Attended exhibitions in the role of technical support, pre-sales and
  • Developed web solutions using CMS Joomla, WordPress and Wix (HTML5).
  • Developed skills and experience with PHP and CSS including diagnosis and updates
  • Delivered training courses at train-the-trainer level, but able to adapt course materials to meet target
  • Developed web site solution designs from concept to finished
  • Translated technical documentation into customer friendly readable
  • Rewrote hard to understand technical concept documentation into customer friendly readable copy targeted at the market
  • Provided a fast turnaround of working website design concepts for customers and potential customers to assist in providing sales