Job Description

After Scyon was placed into administration, offeres were tendered to purchase the business as a going concern. Centerprise International made a successful offer and acquired Scyron in total. The senior management team was made redundant and the key design and support team remained.

I was responsible for Scyron’s customer sales and marketing support, researching and advising on marketing campaigns which includes strategic delivery and results for key strategic initiatives.

Role Responsibilities

• Managed an external web development team to redesign our corporate & micro site and provided all copy following a full review of existing content which included Search Engine Optimisation.
• Created & maintained the company’s blog, Twitter feed, Facebook pages & LinkedIn
• Performed monthly reviews of google analytics information to gauge effectiveness of our newly created
• Designed and project managed a corporate exhibition stand used at HOSDB, Security and Policing and the Anti- Terrorism Technical Support Unit exhibition for the last 4
• Designed all marketing material (flyers, promotional merchandise, product directory etc.) including exhibition stand layout, design and technical
• Advised the software development team of client feedback for features, updates and improvements to the company’s software
• Conducted & developed hardware and software testing solutions and had authority for final signoff prior to going
• Created all documentation including user manuals and training guides including writing, designing and presenting. This also included ISO documentation.
• Managed customer relationships including support, training, pre and post sales
• Carried out effective research and intelligence into competitor products and other
• Managed daily activities with PR and actively sought appropriate PR
• Developed partnerships and relationships with third parties including resellers and distributors. Identifying key marketing
• Monitored and reporting to senior managers on the effectiveness of strategies/campaigns.

Specialities

• 1st, 2nd and 3rd Line IT Support
• Customer installations and roll out
• Internal IT Support, Backups, Disaster Recovery
• Technical Support – Windows / SQL Server
• Windows Server Administration
• Exhibition Stand Design
• Writing & Development of software manuals
• Software licence management
• Executed successful website marketing
• Attended exhibitions in the role of technical support, pre-sales and
• Developed web solutions using CMS Joomla, WordPress and Wix (HTML5).
• Developed skills and experience with PHP and CSS including diagnosis and updates
• Delivered training courses at train-the-trainer level, but able to adapt course materials to meet target
• Developed web site solution designs from concept to finished
• Translated technical documentation into customer friendly readable
• Rewrote hard to understand technical concept documentation into customer friendly readable copy targeted at the market
• Provided a fast turnaround of working website design concepts for customers and potential customers to assist in providing sales