Senior Customer Support Engineer


Network Disaster Recovery provided 24/7 recovery services for businesses across the UK. The process involved the testing of backup processes and restoring backups onto dissimilar hardware to test that the backup had been successful.

Customer tests were carried out periodically to ensure that the site could be recovered in the event of a disaster. The company provided an array of solutions from replacement hardware to fully managed buildings and mobile computer rooms.

The business have been acquired several times since being known as NDR (Network Disaster Recovery), and is now known as Daisy.

  • Customer facing role
  • On call 24 hours a day, 365 days a year
  • Recovery of customer operating systems and data onto Compaq / Hewlett Packard Hardware
  • Consultancy service / Business Continuity Solutions
  • Disaster recovery testing of client networks both at NDR offices and customer locations throughout the United Kingdom
  • Disaster recovery testing using mobile disaster recovery vehicles
  • Disaster recovery of all Windows Operating systems, and applications to include
    NT4, Win2k, Win2k3, Active Directory, SQL, and Exchange, Lotus Notes
  • Project management
  • Ghost server, Setup & Deployment (Workstations and Servers)
  • Deployment of workstation images via multicast technology over Local Area Network
  • Installation / Setup / Configuration of Internal Network (Network Management)
  • Experienced with Compaq / Dell / IBM hardware
  • Disaster Recovery Testing / Invocations supporting over 1500 International Customers
  • Disaster Recovery
  • Ghost Server & Workstation
  • Technical Support
  • Windows Server
  • Windows Workstation
  • SQL Server
  • Exchange Server