Job Description

Universal Micro Systems developed the BOS operating system Bill of Materials solutions for businesses in the UK.

My role included providing 1st, 2nd and 3rd line customer support for all our UK customers which involved some field service engineer work. Coming from an existing customer (Broadheath Foods) enabled me to quickly adapt to this role using my experience gained as a customer using the solutions UMS provided. 

Building on the BOS solution UMS supplied to their customers, I developed additional skills in upgrading clients from BNC and serial networks to Cat5 networks alongside the implementation of new networks solutions such as Novell and Microsoft server and workstation solutions.

Role Responsibilities

• Installation / Set-up / Configuration of Multi Users Systems
• Netware 4.11 / Win95 / Win NT Server & Workstation (LAN and WAN)
• Protocol Installations ( TCP/IP, NetBEUI, IPX/SPX, Token Ring )
• Networks, Routers, Hubs, Switches, ISDN, Print Servers, PrinterFace
• Machine Build Experience, Hardware Engineer
• Support / Consultation / Installation – for over 1500 clients in UK

Specialities

• Netware 4.11
• Windows Server
• Windows Workstation

When I was made redundant from Broadheath Foods I was contact by Universal Micro Systems for an interview for a position as Technical Engineer.

Due to the nature of Universal Micro Systems solution provision, it was hard to find employees with experience in this field, and it was benificial that one of their top customers had made an experienced engineer redundant with all the skills and experience needed to supliment their technical team.

When I started at the company, two people ran the technical department. Alan Coggins who visited customers, performed installation, training and systems development and Steve Hutton who ran the hotline support desk.

My role consisited of taking the load of both these by working on the hotline talking to clients providing 1st line support and then taking the Novell and Microsoft technical solution workload from Alan Coggings so he could concentrate on Linux clients.

I continued to learn and grow in this role, learning all about Microsoft and Novell server architecture, networking and client training. I continued to develop my end user support skills and experience as well as travelling around the country supporting over 200 clients.