CAREER HISTORY (1987 - 2023)

Digital Marketing Specialist / Web Designer


My work at Infinity Digital Marketing Agency focused on website design and development of several client sites as well as working on client tenders by creating Figma design proposals for potential clients.

Working with a small team, I improved my design & communication skills and enjoyed positive feedback from clients when design updates and migration projects were approved.

I improved on my Elementor, WooCommerce and ACF skills and gained valuable experience in the following areas:

• Working with CMS’s and CRM’s such as WordPress and HubSpot.
• Time management using Asana and Ever Hour.
• Team communication via Microsoft Teams.
• Redesigned & redeveloped client’s websites with Elementor & WordPress.
• Migration from client solution (WPBakery) to Elementor using best practices.
• Developing migration processes using staging site technologies.
• Attending client shoot days capturing photographs & video for use in client projects.
• Video editing with Cap Cut to create engaging videos and b-roll footage.
• Graphic design using Adobe Photoshop and Canva on client projects.
• Redeveloped Infinity's website design to be more engaging and UX/UI friendly.

April - August 2023 ( 5 Months )

Software Developer Student


Studied for Full-Stack Engineer:

Courses completed:


JavaScript, Git & GitHub, Web Development, HTML, CSS, React, Redux, SQL, Data Structures


GitHub · Git · HTML5 · E-Learning · HTML · JavaScript · Cascading Style Sheets (CSS)

November 2021 - March 2022 ( 5 Months )

Freelance Digital Marketing Consultant


My services focus on helping companies gain a better return on their investment in marketing their brand, products or services.

This could be your website, social media channels etc. or your traditional off-page marketing such as brochures, business cards etc.

An initially analysis of your current digital marketing footprint is completed & checked against your goals. This helps ensure that you have a consistent message & branding across all relevant platforms.

May 2016 - December 2019 ( 4 Years )

Digital Marketing Executive


I utilised various Google Search Engine Optimization (SEO) strategies to enhance the client's website performance in their target market. This process began with an in-depth analysis of the website's current performance, followed by the creation of a plan to optimize the website's setup to achieve the best results on Google's search engine.

My role was divided into two main areas: the first was managing a portfolio of client accounts, including developing plans and coordinating remote meetings. The second area was providing support to the account management team by executing tasks necessary for each account manager's monthly plan. On average, I managed 10 clients and completed more than 60 SEO tasks per month.

March 2016 - May 2016 ( 3 Months )

Digital Marketing Manager


I conducted a thorough analysis of the company's digital performance and online presence, and developed a comprehensive digital marketing strategy that included a
complete redesign of the company's websites and updates to social media platforms.

Through the implementation of this strategy and management of PPC and SEO campaigns, the company experienced a significant increase in online enquiries, with a 187% increase compared to the previous year.

Furthermore, this approach yielded a sales pipeline between £1m and £2m from June 2014 to October 2015.

The strategy's success was due to my ability to effectively target the right traffic, increase visitor engagement and relevance, and generate high-value enquiries. This approach was particularly effective as a standalone sales channel as the business did
not have any sales staff and decided to focus on a digital-only approach.

June 2014 - October 2015 ( 18 Months )

Chief Operations Officer


Design and production of clients requirements for:

• Product data sheets
• Technical manuals
• Flyers, adverts
• Merchandise design - mouse mats, coasters etc.
• Website design - Wix, WordPress, Muse
• Logo design - Photoshop, Illustrator
• Social media - Facebook / Twitter / LinkedIn / Google Plus / Pinterest

Website review reporting
Meeting with customers to discuss requirements, and develop a marketing strategy
Website updates / refreshes
Social media updates / header designs
LinkedIn profile updates / headers designs
Technical support

March 2014 - June 2014 ( 4 Months )

Sales Support Engineer


To provide support to the Scyron sales team including:

• Customer visits to capture customers requirements and feedback to sales and development teams
• Customer visits to promote Scyron products and solutions
• Production of promotional material for the sales department including; sales literature, product directories, flyers, data sheets, website & social media updates (Facebook, Twitter, YouTube and Linked-In
• Continuation of engineer support for the business and products including; software testing, software installation, customer training, customer support

With my I.T. role skills, I setup our companies Microsoft Dynamics CRM 2011 server in a virtual environment, and have continued to populate it with our customer database and licence information. I have also made the server available to the management and sales team with integrated outlook tracking of our emails, contacts and appointments.

March 2014 - June 2014 ( 5 Months )

I.T. Support Engineer


I was responsible for designing and overseeing the company's IT infrastructure, while also ensuring that high-quality customer support was provided to both internal and external clients. This role required me to handle multiple responsibilities and maintain
a high level of service for all customers.

I also provided support to the Scyron sales team including:

Key Achievements:

• I was responsible for redesigning the management and support of internal IT infrastructure / IP phone system improving efficiency and reducing downtime.
• I was responsible for roll out and the support of all customer deployments ensuring quality control and single point of contact.
• I redesigned and developed the company’s website and micro sites improving our digital footprint and increasing sales enquiries.
• I achieved enrolment in Microsoft partner program & maintaining eligibility.
• I was responsible for redesigning, developing, and implementing internal IT infrastructure, solution design, deployment, and training for customers ensuring
solutions exceeded clients’ expectations.

Key Skills and Competencies

• I provided support for LAN, WAN, WIFI, and 3G communication to client sites.
• I provided support for Desktop, application, and end users to end users.
• I provided 1st, 2nd and 3rd line support for internal & external users.
• I provided VPN & remote access user support for client sites.
• I was responsible for the configuration & deployment of rack mounted solutions to police counter terrorist units to optimise solution performance.
• I was responsible for research, procurement & supply chain of I.T equipment to our client base reducing costs and improving profits.

November 2008 - October 2013 ( 5 Years )

Business Systems Co-Ordinator / IT Manager


Responsible for all northern offices in the group, management of the internal IT systems, which include; Windows 2003 domains, SQL Server 2005, Exchange 2003, Dell hardware platform, OpenGI Insurance Systems

• Responsible for all Windows & OpenGI (Misys) systems at 4 Branches
• LAN & WAN Communications
• Project Management
• Technical Support for Windows 2003 R2 Servers, Exchange 2000 Servers, SQL Servers, Citrix Servers
• Office Move & Staff Relocation Project
• Branch Data Transfer & Integration Project
• Desktop, Application and End User Support
• Team Support, 1st, 2nd and 3rd Line Support
• Application Deployment - Terminal Server / Citrix
• OpenGI Server Configuration / Upgrades / Application Deployment (Open-I, OpenWord, OpenConnect)
• Windows Server Administration - Active Directory, Group Policy, Server Management, Backup Exec
• Desktop Replacement Rollout - Desktop Setup / File & Settings Transfer
• Branch Familiarization & Documentation Project
• License Management (Terminal Server / Citrix)
• Remote Desktop Support (4 Branches)
• Server, Switch & UPS Management

October 2007 - March 2008 ( 6 Months )

Technical Consultant


• Design and Implementation of Local Area Network, Wide Area Network, Virtual Private Network, Firewall, Antivirus, AntiSpyWare
• Technical Site Survey, Pre-sales, Technical Support, Consultancy
• Disaster Recovery Design & Implementation of Windows 2000 / 2003 / Small Business Server / Terminal Server
• Staff & Customer Training / Technical Documentation
• Consultancy for network / hardware upgrades and additional site installations for existing customers
• Provision of quality documentation on delivered solutions
• Responsible for planning and delivery to completion on-site installations
• Evaluation of solutions and new technologies
• Resolution of support issues either via Remote Diagnosis or as on-site assistance to support staff
• Pro-active towards learning new technical / non-technical skills
• Experience in implementing/configuring solutions with Windows 2000 / 2003 / Small Business Server / XP
• TCP/IP networking experience (DNS, DHCP, Routing)

February 2005 - July 2007 (2.5 Years )

Trainer / Implementor


Classroom training, / 1-2-1, Microsoft PowerPoint

• Laptop Operating System Upgrades (2000 to XP) - File & Settings Transfer
• Ghost Server Laptop Rollout
• Disaster Recovery Design & Implementation 2000 / 2003 / XP
• Problem analysis & solution provider
• Project Management
• Team Support

June 2004 - November 2004 ( 6 Months )

Senior Customer Support Engineer


Customer facing role
• On call 24 hours a day, 365 days a year
• Recovery of customer operating systems and data onto Compaq / Hewlett Packard Hardware
• Consultancy service / Business Continuity Solutions
• Disaster recovery testing of client networks both at NDR offices and customer locations throughout the United Kingdom
• Disaster recovery testing using mobile disaster recovery vehicles
• Disaster recovery of all Windows Operating systems, and applications to include
NT4, Win2k, Win2k3, Active Directory, SQL, and Exchange, Lotus Notes
• Project management
• Ghost server, Setup & Deployment (Workstations and Servers)
• Deployment of workstation images via multicast technology over Local Area Network
• Installation / Setup / Configuration of Internal Network (Network Management)
• Experienced with Compaq / Dell / IBM hardware
• Disaster Recovery Testing / Invocations supporting over 1500 International Customers

May 2001 - February 2004 ( 3 Years )

Information Services Site Manager


Responsible for all Information Technology on local site and two satellite offices (Alcester / London / Leeds)

• Support of Windows NT 4.0 Network & NT4 / 98SE Workstations
• Systems analysis, configuration, support, user & management training
• Windows 95, 98SE, NT Workstation, NT Server, Exchange Server 5.5, Proxy
• Global Database Management & Maintenance, WAN Communications
• 3 UK Site(s) Installation / Configuration & Support ( LAN / WAN )
• Backup & Disaster Recovery Procedures Developed & Implemented
• Global System Re-Installation / Upgrade / Re-configuration
• Network Diagnosis, Hubs / Router, RAS Configuration, Reconfiguration
• Payroll / Time & Attendance troubleshooting & Support
• Links to Bank ( Natwest Bankline / Lloyds Link ) Installation & Support
• FileMaker Installation & Support ( Upgrade to 32Bit )
• Global System Upgrade 32Bit & Database Upgrade to BTrieve
• ODBC Support for Global System ( Swtools )

May 2001 - February 2004 ( 18 Months)

Network Manager


Maintaining Global (BOS) Network (Cat5 Ethernet)

• System Development, Material Requirement Planning / Telecommunication
• Backup Procedures Developed / Implemented
• Personal Computer Systems Development
• Procedures Drafted / Implemented / Virus Protection
• P.C. Backup Procedures Developed / Implemented
• Training - Global / Personal Computer Applications ( Microsoft Office suite / Lotus SmartSuite )
• Email Implementation ( Exchange 5.5 )
• Year 2000 Audit, Systems Redevelopment
• Network Disaster Recovery Systems Implemented
• Responsible for administrating Novell WAN network
• Database Management / Maintenance
• Systems Analysis, Configuration, Support

October 1998 - October 1999 ( 1 Year)

Technical Engineer


Installation / Set-up / Configuration of Multi Users Systems

• Netware 4.11 / Win95 / Win NT Server & Workstation (LAN and WAN)
• Protocol Installations ( TCP/IP, NetBEUI, IPX/SPX, Token Ring )
• Networks, Routers, Hubs, Switches, ISDN, Print Servers, PrinterFace
• Machine Build Experience, Hardware Engineer
• Support / Consultation / Installation – for over 1500 clients in UK

December 1995 - September 1998 ( 3 Years )

Computer Systems Officer


Maintaining Global Network (Serial / BNC / Cat5)
• Systems Development MRP / Telecommunication
• Entire System Redevelopment (Migration from old to new technologies & LAN to WAN)
• Security Set-up - Hardware / Software
• Global Backup Procedures Developed / Implemented
• Personal Computer Systems Development
• Procedure Drafted / Implemented - Anti-Piracy Policy / Virus Protection
• P.C. Backup Procedures Developed / Implemented
• Training - Global / Personal Computer Applications
(Windows 3.1, Lotus SmartSuite, AmiPro 3.1, Lotus 123 Rel 5, Approach 3, Freelance Graphics, CorelDraw, DOS 6.22)

December 1994 - November 1995 ( 1 Year )

Computer Operator


Starting off as a Y.T.S. trainee in 1987 straight out of school, I was placed for on the job training as an apprentice in the accounts department.

I started learning all about the accounts department function such as purchase ledger, sales ledger, bill of materials for the engineering company.

After a year in the accounts department, I requested a transfer to the computer department where I completed the second year of my Y.T.S as a computer operator.

Following the conclusion of my YTS course, I was taken on full time as a computer operator helping the computer department staff with their IBM mainframe. I also started a Cobol programming course with CompuTeach.

September 1987 - November 1994 ( 7 Years )


If you are looking for a digital marketing all-rounder with years of customer service experience to join your team, and help your customers grow – contact me today!